There is no record on Chase Bank's computer of the transaction. No entry that says a deposit was made, the money is pending, nothing. The little slip of paper I received after I made the deposit only states the amount, the last four digits of my account number, the branch address and a transaction number. Apparently, none of these numbers were capable of effectively calling up this transaction.
I spent a large portion of the day on the phone, punching in numbers as I was passed from one automated system to another. When I finally got through to a person, they told me I'd need to call the branch that accepted the deposit. Unfortunately, whenever I called that number, I found myself back in the same automated system I'd just come from. Insisting some one transfer me directly to the location led me to a woman at a different location. She was kind, took down the same information for the third time, and told me she'd put in a request for an "inquiry." When I finally dragged Eliza to the bank and produced the receipt, the woman at customer service said that yes indeed an inquiry had been made and I should be contacted shortly.
The end of the day rolled around with no contact. When I called the 1-800 number, this time to file a complaint, I detailed the information a fourth time. No answers were provided, no promises to rectify the matter were made. The receipt I've been given apparently is useless in terms of tracking down exactly how my money was misplaced. Basically, the woman told me I'd have to wait 48 hours and then return to the branch with my receipt in hand. I asked her repeatedly why the receipt wasn't proof enough that the transaction happened and she again replied, "I'm sorry, I understand your frustration."
I desperately need that money that Chase Bank can't find. I was pretty sick all day because of this. I explained to the woman today that I don't have the time tomorrow to spend on the phone in the hope that they'll fix what they've done. I realize that mistakes do happen but their inability to offer any real assurance that the problem will be solved and that the receipt is proof that I made a deposit is inhumane, cruel and completely unacceptable.
Sing it loud, sing it clear, Chase Bank sucks, they suck, they suck. They have to fix this, immediately.